At The Good Source , we want you to be completely satisfied with your purchase. Since our products are consumable herbal powders, please read this policy carefully to understand the conditions under which returns, replacements, and refunds are accepted.
1. Eligibility for Returns
Because our products are food-grade, consumable Ayurvedic herbal powders, we can only accept returns in the following situations, for hygiene and safety reasons:
- You received a damaged, defective, or leaking product
- You received the wrong product or wrong variant
- The product was received with a broken seal or tampered packaging
- The product is short-dated or expired on arrival
We regret that we cannot accept returns or exchanges for:
- Products that have been opened, used, or have a broken seal (except in the damaged/wrong-item cases above)
- Change of mind after the product has been delivered
- Products purchased on final sale or clearance, where marked as non-returnable
2. Return Request Window
If you receive a damaged, defective, wrong, or tampered product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos/video of the product, packaging, and shipping label
- A brief description of the issue
Requests raised after 48 hours of delivery may not be eligible for a return or refund.
3. How to Raise a Return Request
To initiate a return, please contact us at:
- Email: info@thegoodsource.in
- Phone: +91-9727043112
Our team will review your request and respond within 2–3 business days with the next steps, which may include a replacement, pickup arrangement, or refund, depending on the issue.
4. Refunds
- Approved refunds will be processed to your original payment method (or via bank transfer/UPI for COD orders) within 7–10 business days of approval.
- Shipping charges, if originally paid, are non-refundable unless the return is due to our error (wrong item, damaged item, or quality issue).
- You will receive an email/SMS confirmation once your refund has been processed.
5. Replacements
If you prefer a replacement over a refund for an eligible issue (damaged, defective, wrong item), we will arrange for a replacement to be shipped at no additional cost, subject to stock availability.
6. Order Cancellations
- Orders can be cancelled before they are shipped. Please contact us as soon as possible after placing your order if you wish to cancel.
- Once an order has been shipped, it cannot be cancelled; you may raise a return request upon delivery only if it meets the eligibility criteria in Section 1.
7. Non-Returnable Circumstances
We are not able to offer a refund or replacement where:
- The issue is due to incorrect address or contact details provided by the customer
- The product was misused, mishandled, or stored improperly after delivery
- The claim is raised after the 48-hour window mentioned in Section 2
8. Contact Us
For any questions about this policy or to raise a return/refund request, please reach out to:
Suprex Wellness 17/193, Pooja Apartments, Himmatlal Park, Ambawadi, Ahmedabad — 380015
Email: info@thegoodsource.in
Phone: +91-9727043112
