This Shipping Policy explains how The Good Source processes and delivers your orders across India.
1. Shipping Coverage
We currently ship our Ayurvedic herbal powders — Ashwagandha, Moringa, Shatavari, Triphala, Wheatgrass, and other wellness products — to serviceable pin codes across India. Availability of delivery to your location will be confirmed at checkout based on your pin code.
2. Order Processing Time
- Orders are typically processed and dispatched within 1–2 business days of order confirmation and payment (excluding Sundays and public holidays).
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sale periods or high-demand days, processing may take slightly longer; we will notify you in case of significant delays.
3. Delivery Timelines
- Metro cities: Approximately 3–5 business days after dispatch
- Non-metro/other locations: Approximately 5–8 business days after dispatch
These timelines are estimates provided by our courier partners and are not guaranteed. Actual delivery times may vary due to weather conditions, courier network delays, regional restrictions, or other circumstances beyond our control.
4. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout based on your order value and delivery location.
- We may offer free shipping on orders above a specified value, as communicated on the Website at the time of purchase.
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation via email/SMS with your tracking details and courier partner information, so you can track your shipment’s status until delivery.
6. Multiple Items in an Order
If your order contains multiple products, they may be shipped together or in separate packages depending on stock location and packaging requirements. You will be notified if your order is split into multiple shipments.
7. Failed or Delayed Deliveries
- If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the courier may make additional attempts or return the shipment to us.
- If a shipment is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment; additional shipping charges may apply.
- If your order is significantly delayed beyond the estimated delivery window, please contact our support team for an update.
8. Damaged Shipments
If your package arrives visibly damaged, please refuse the delivery if possible, or accept it and contact us within 48 hours with photos of the damaged packaging and product, as outlined in our Refund & Return Policy.
9. Undeliverable Locations
In rare cases, if we are unable to service your pin code, we will inform you at checkout or shortly after order placement, and process a full refund for that order.
10. Contact Us
For any shipping-related queries, please contact:
Suprex Wellness 17/193, Pooja Apartments, Himmatlal Park, Ambawadi, Ahmedabad — 380015
Email: info@thegoodsource.in
Phone: +91-9727043112
