This Privacy Policy describes how (“The Good Source“, “we”, “us”, or “our”), operating the website thegoodsource.in, collects, uses, and protects the personal information of visitors and customers (“you”, “your”).
By using our website or placing an order with us, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
Information you provide directly:
- Name, email address, phone number, and shipping/billing address (at checkout or account creation)
- Order details and purchase history
- Communications you send us (emails, contact forms, WhatsApp, customer support chats)
- Product reviews or feedback you choose to submit
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring website
- Cookies and similar tracking technologies (see Section 4)
Payment information: We do not store your full card, UPI, or net-banking details on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways, who handle your payment data directly under their own privacy and security policies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service enquiries and support requests
- Send promotional emails, offers, or newsletters (only if you have opted in — you may unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud, unauthorized transactions, and abuse of our services
- Comply with applicable legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information only with:
- Payment gateway providers, to process your transactions securely
- Shipping and logistics partners, to deliver your orders
- Service providers who assist us with website hosting, analytics, email delivery, or customer support, under confidentiality obligations
- Government or regulatory authorities, where required by applicable law
4. Cookies
Our website uses cookies and similar technologies to remember your cart contents, preferences, and login sessions, and to understand how visitors use our site. You can control or disable cookies through your browser settings; note that disabling cookies may affect certain website features, such as your shopping cart.
5. Data Security
We implement reasonable technical and organizational measures — including secure hosting, restricted access, and encrypted checkout — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting obligations.
7. Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal record-keeping requirements
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details in Section 9.
8. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 18 years of age.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
The Good Source 17/193, Pooja Apartments, Himmatlal Park, Ambawadi, Ahmedabad — 380015
Email: info@thegoodsource.in
Phone: +91-9727043112
